Articles

Reflections and analyses for technology and operations.

Practical knowledge from implementing systems in real businesses. No theory, no hype.

CRM with AI: the most powerful sales tool

Sales today is all about data, speed and targeting. Seven reasons why a CRM with AI outperforms the traditional sales function.

What a business should check before using an AI Voice Agent in Greece, from caller disclosure and call recording to DPAs and security.

A complete checklist for switching CRM systems: data cleanup, test migration, integrations, training, go-live and result verification.

A practical framework for evaluating a software house without a technical background, with questions on scope, team, security, cost, and delivery.

Compare off-the-shelf and custom CRM based on cost, time, integrations, ownership and implementation risk.

Compare the three main software project pricing models and see which one fits your scope, budget and risk profile.

See how the real cost per call is calculated for AI Voice Agents versus human customer service, along with quality and exception handling.

See what makes up the cost of a CRM in Greece, which charges you need to account for, and how to compare quotes correctly.

What the contract should say about source code, data, libraries, access, delivery, and continuation of a custom software project.

A detailed CRM implementation timeline, from discovery and migration through testing, training, and go-live.

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