Inbound calls without lost context
The voice agent can answer a call, capture the request, generate a transcript, and update the CRM with a contact, note or task depending on the configured flow.
Voice AI
Voice AI Agent in Greece with a Natural Voice and CRM Sync
SIA Voice Agent, the call-handling module of SIA AI, is a voice AI agent for businesses that want to answer inbound calls — including out-of-hours — capture requests, and automatically push the information into the CRM. The agent uses a natural voice, handles the call flows that have been configured, with handover to a person where needed, and connects to email, calendar, CRM and other systems through available APIs where supported.
Out-of-hours and busy-line coverage
It can be activated for evening calls, weekends, holidays, or whenever the human line is busy.
Appointments and calendar actions
The agent can check availability, create appointments, and sync with Google Calendar or Outlook.
Email and follow-up
After a request, email confirmations, follow-ups or tasks can trigger automatically without manually transferring information.
CRM updates with the call outcome
A call doesn't stay a separate record. The outcome can flow into the CRM so the human team continues from the same customer context.
It doesn't have to replace the team
SIA Voice Agent can run as overflow, out-of-hours, or first-line coverage — complementing the existing team rather than replacing it.
Frequently asked questions
Does it speak Greek?
Yes, with a natural Greek voice.
Can it answer inbound calls?
Yes, with its own phone number.
What happens after the call?
A transcript can be generated and the CRM updated with a contact, note, task, or another configured outcome.
Can it book appointments?
Yes, with Google Calendar and Outlook.
Can it run only when the line is busy?
Yes, as busy-line or out-of-hours coverage.
Can it answer calls at night, on weekends and on holidays?
Yes, for the call flows that have been configured, with handover to a person or the request captured for follow-up where needed. Coverage hours are set during implementation.
Can it connect to a different CRM?
Yes, through available APIs where supported; a custom connection is evaluated per system.