Action-taking, not just Q&A
The agent can take a command, recognize intent, choose the right tools, and complete actions such as sending an email, updating a calendar, adding a CRM note, or creating a task.
AI Agents
AI Agents for Businesses in Greece
An AI agent differs from a simple chatbot because it isn't limited to answering a question. It can use tools, draw on context, and take real action. With SIA AI and Argonstack's systems, an agent can work across email, calendar, CRM, phone calls, company documents and third-party applications through available APIs where supported.
Voice, text and mobile
SIA AI works through voice, text and a native mobile app. Users don't need to switch between multiple applications one by one to complete a complex task.
A phone-answering AI agent
SIA Voice Agent, the phone module of SIA AI, can have its own phone number, answer inbound calls with a natural voice, capture the request, generate a transcript, and update the CRM.
Knowledge base with RAG
The agent can pull information from selected company documents through RAG, so answers are grounded in the business's approved knowledge.
Connecting to systems through available APIs
Beyond native connections to Gmail, Outlook, Google Calendar and Argonstack CRM, custom integrations with software that has a REST API are evaluated per system and use case.
Control and permissions
The agent's scope is defined during implementation. It can have specific permissions, approval steps, and a restricted set of tools it's allowed to use.
Frequently asked questions
What's the difference between an AI agent and a chatbot?
An agent can use tools and APIs to take action, not just respond with an answer.
Can it work with our CRM?
Yes, natively with Argonstack CRM, and with third-party systems through available APIs where supported.
Can it answer phone calls?
Yes.
Can it use our own documents?
Yes, through a knowledge base with RAG.
Does it work outside business hours?
Yes, for the flows that have been configured, with human approval or handover to a person where required. Operating hours and scope are set during implementation.
Can we restrict what it's allowed to do?
Yes, through permissions and scoped integrations.